Samsung Galaxy Note 4

You can't make voice calls - Samsung Galaxy Note 4

Cause 1 of 10: Caller Line Identity hasn't been turned on in your price plan and you're trying to make a call with your caller identification shown

If Caller Line Identity hasn't been turned on in your price plan and you're trying to make a call with your caller identification shown, your call won't go through.

Solution: Turn off your own caller identification.

Step 1 of 9

Find "Caller ID"

Press Phone.

Step 2 of 9

Find "Caller ID"

Press Keypad.

Step 3 of 9

Find "Caller ID"

Press the menu icon.

Step 4 of 9

Find "Caller ID"

Press Settings.

Step 5 of 9

Find "Caller ID"

Press Call.

Step 6 of 9

Find "Caller ID"

Press More settings.
After a moment the current settings are displayed.

Step 7 of 9

Find "Caller ID"

Press Caller ID.

Step 8 of 9

Turn your own caller identification on or off

Press Hide number or Show number.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Caller ID"

Press Phone.

Press Keypad.

Press the menu icon.

Press Settings.

Press Call.

Press More settings.
After a moment the current settings are displayed.

Press Caller ID.

2 Turn your own caller identification on or off

Press Hide number or Show number.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection

Search

Samsung Galaxy Note 4

You can't make voice calls - Samsung Galaxy Note 4

1 Find "Caller ID"

2 Turn your own caller identification on or off

3 Return to the home screen

Get information on...

Customer Impacting Events

Internet Explorer Not Supported