Skip to main content
refresh
main_icn_Bill_or_Report
main_icn_Tick_simple
shopping-trolley
Close dialog
Personal
\
Business
\
Enterprise and Government
\
Why Choose Us
\
Infrastructure Partners
\
Coverage
\
Mobile
Plans
\
Prepay
Pay Monthly
Add-Ons
Phones
\
iPhone
Samsung
Honor
Motorola
OPPO
Smart
Refurbished Mobile
Browse all phones
Latest deals
\
Trade-in
\
Roaming
\
Travel SIM
Tablets
\
iPad
Galaxy Tab
Plans
\
Prepay
Pay Monthly
Add-Ons
Phones
\
iPhone
Samsung
Honor
Motorola
OPPO
Smart
Refurbished Mobile
Browse all phones
Latest deals
\
Trade-in
\
Roaming
\
Travel SIM
Tablets
\
iPad
Galaxy Tab
Broadband
Broadband Plans
\
SmartWiFi
\
Wireless Broadband
\
Fibre Broadband
\
About Broadband
\
Types of Broadband
How It Works
Rural Broadband
About Your Charges
Home Phone
Broadband Plans
\
SmartWiFi
\
Wireless Broadband
\
Fibre Broadband
\
About Broadband
\
Types of Broadband
How It Works
Rural Broadband
About Your Charges
Home Phone
Accessories
Cases & Protectors
\
Charging & Cables
\
Audio
\
Home Network
\
Tech
\
Gaming
\
PlayStation®5
Wearables
\
Apple Watch
Galaxy Watch
Cases & Protectors
\
Charging & Cables
\
Audio
\
Home Network
\
Tech
\
Gaming
\
PlayStation®5
Wearables
\
Apple Watch
Galaxy Watch
Rewards
One Wallet
Phone Dollars
\
dosh
\
Phone Dollars
\
dosh
\
Help
Help FAQs
\
Bills and payments
\
Your broadband bill
Your mobile bill
How to Top Up
How to pay
Help for Mobile
\
Set up your phone
Help with roaming
Help for Broadband
\
Set up your modem
WiFi not working
Get Fibre installed
Apps and services
\
Help with My One NZ
Network status
Help FAQs
\
Bills and payments
\
Your broadband bill
Your mobile bill
How to Top Up
How to pay
Help for Mobile
\
Set up your phone
Help with roaming
Help for Broadband
\
Set up your modem
WiFi not working
Get Fibre installed
Apps and services
\
Help with My One NZ
Network status
Business
Enterprise and Government
Why Choose Us
Infrastructure Partners
Coverage
Mobile
Plans
\
Prepay
Pay Monthly
Add-Ons
Phones
\
iPhone
Samsung
Honor
Motorola
OPPO
Smart
Refurbished Mobile
Browse all phones
Latest deals
\
Trade-in
\
Roaming
\
Travel SIM
Tablets
\
iPad
Galaxy Tab
Broadband
Broadband Plans
\
SmartWiFi
\
Wireless Broadband
\
Fibre Broadband
\
About Broadband
\
Types of Broadband
How It Works
Rural Broadband
About Your Charges
Home Phone
Accessories
Cases & Protectors
\
Charging & Cables
\
Audio
\
Home Network
\
Tech
\
Gaming
\
PlayStation®5
Wearables
\
Apple Watch
Galaxy Watch
Rewards
One Wallet
Phone Dollars
\
dosh
\
Help
Help FAQs
\
Bills and payments
\
Your broadband bill
Your mobile bill
How to Top Up
How to pay
Help for Mobile
\
Set up your phone
Help with roaming
Help for Broadband
\
Set up your modem
WiFi not working
Get Fibre installed
Apps and services
\
Help with My One NZ
Network status
Mini Basket
Show Search
Search
Search Query
Submit Search
Clear Search
view all results for "{queryText}"
My One NZ
Account Summary
Logout
Menu
Welcome to device help
Search for device or topic
Home
Device help
Choose a manufacturer
Show all
Device type
All
All
Phones
Smartwatches
Tablets
Most popular devices
One NZ Smart P12
Samsung Galaxy J3 (2016)
Apple iPhone 15
Apple iPhone 14 Pro Max
OPPO A5 Pro 5G
Samsung Galaxy A17 5G
Apple iPhone 17
Apple iPhone 14
Apple iPhone 16
Apple iPhone 15 Pro Max
Apple iPhone 16 Pro
Apple iPhone 16 Pro Max
OPPO Reno12 Pro 5G
Apple Watch Series 9
Apple iPhone 13
Apple Watch Series 7
Apple iPhone 14 Plus
Apple iPhone 16 Plus
MobiWire Dakota
Apple Watch Ultra 2
Apple iPhone 13 mini
Apple iPhone 17 Pro Max
Apple iPhone 17 Pro
Apple iPhone 13 Pro Max
Apple iPhone 17e
OPPO Find X9 Pro 5G
Apple iPhone SE (2022)
OPPO Reno13 Pro 5G
Samsung Galaxy A56 5G
OPPO Find X9
Apple iPhone 11
Samsung Galaxy S23
Apple iPhone 12
Apple iPad mini 6
OPPO A78 5G
Samsung Galaxy A24
OPPO A38
Samsung Galaxy S24 Ultra
Apple iPhone 11 Pro Max
Apple iPhone 15 Plus
Apple iPhone 12 Pro
Apple iPhone Air
Apple iPhone 13 Pro
Apple iPhone 16e
Apple iPhone 11 Pro
Huawei P30
Apple iPhone 14 Pro
Apple Watch Series 10
Samsung Galaxy S26 Ultra
OPPO Find X8 Pro
Apple iPhone XR
Apple iPhone 15 Pro
Apple iPad (9th Generation)
Apple Watch Ultra
Apple iPhone 12 Pro Max
OPPO A77 5G
Samsung Galaxy S24
Apple iPhone 12 mini
Apple iPhone SE (2020)
Apple iPhone 8
Huawei Y5 III
Apple Watch Series 8
Apple iPhone Xs
Samsung Galaxy Tab Active5 5G
Samsung Galaxy S23 Ultra
OPPO A57s
Apple iPad (10th Generation)
Huawei Y7
Apple iPad Air (2022)
OPPO Find X3 Pro
Samsung Galaxy A12
Huawei Y6s
Apple Watch Series 6
Huawei P20 Pro
Samsung Galaxy A26
Apple iPhone X
Apple iPhone Xs Max
Samsung Galaxy S26
OPPO Find X5 Pro 5G
Huawei nova 5T
Apple iPad Air 11 (2024)
Apple iPad Air 13 (2024)
Apple iPad Pro 11 (2024)
Samsung Galaxy S21 5G
Samsung Galaxy S10
Samsung Galaxy A17 4G
Samsung Galaxy A36 5G
Samsung Galaxy A51
Doro 6520
Apple iPhone 8 Plus
Samsung Galaxy A54 5G
Motorola Moto G05
Apple iPad Pro 11 (2021)
OPPO Find N2 Flip
Huawei Y6 2018
Apple Watch SE (2nd Gen)
Samsung Galaxy XCover 7
OPPO Find X3 Lite
Samsung Galaxy S20 5G
Samsung Galaxy S23+
OPPO Find X5 Lite
Samsung Galaxy A5 (2017)
Apple iPad (11th Generation)
Samsung Galaxy S25 FE
Samsung Galaxy S25 Ultra
Samsung Galaxy Z Fold7
Samsung Galaxy S25
Samsung Galaxy A14 5G
Samsung Galaxy Tab A8
Samsung Galaxy A34 5G
Samsung Galaxy S22 5G
Apple iPad Air 11 (M3) (2025)
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy Z Flip5
Apple iPad Pro 12.9 (2021)
Apple iPad Pro 13 (2024)
Samsung Galaxy S25+
Samsung Galaxy Z Flip7
Motorola Moto G56 5G
Samsung Galaxy S24+
Apple iPad (8th Generation)
Apple iPad Air 2
Samsung Galaxy Tab
Samsung Galaxy S21 FE 5G
Samsung Galaxy Z Fold4
Samsung Galaxy Watch Ultra (2025)
Samsung Galaxy Z Fold6
Samsung Galaxy S26+
Samsung Galaxy Note20 Ultra 5G
Apple iPad Pro 11
Apple iPad Pro 11 (2025)
Motorola Edge 60 Pro
Samsung Galaxy Watch7
Samsung Galaxy Note10+
Samsung Galaxy Note10
Samsung Galaxy A70
Samsung Galaxy S21 Ultra 5G
Apple iPad Pro 10.5
Samsung Galaxy Z Fold5
Samsung Galaxy A53 5G
Samsung Galaxy Watch8
Samsung Galaxy Watch5
Samsung Galaxy J6
Samsung Galaxy A33 5G
Samsung Galaxy Note 10.1
Samsung Galaxy Z Flip6
Samsung Galaxy S10+
Samsung Galaxy Note9
Samsung Galaxy Tab S9 5G
Samsung Galaxy Z Flip4
Apple iPad Pro 12.9
Samsung Galaxy S10e
Apple iPad Pro 9.7
Samsung Galaxy Watch8 Classic
Samsung Galaxy Z Flip7 FE
Samsung Galaxy Tab 7.7
Samsung Galaxy S20+ 5G
Samsung Galaxy A8 2018
Samsung Galaxy A3 (2016)
Samsung Galaxy S22+ 5G
Apple iPad Air 13 (M3) (2025)
Samsung Galaxy S21+ 5G
Apple iPad Pro 11 (2022)
Samsung Galaxy Tab S8 5G
Samsung Galaxy Watch6 Classic
Samsung Galaxy S20 Ultra 5G
OPPO A5 5G
Apple iPad Pro 12.9 (2020)
Samsung Galaxy Tab A 10.1 (2016)
Samsung Galaxy Watch6
Samsung Galaxy Tab S9+ 5G
Apple iPad Air (2020)
Samsung Galaxy A5 (2016)
Apple iPad 10.2 (7th gen.)
Samsung Galaxy Note 4
Apple iPhone 18 Pro Max
Samsung Galaxy Xcover 5
OPPO Reno13 5G
Samsung Galaxy Tab S9 Ultra 5G
Samsung Galaxy A3
Samsung Galaxy A5
Apple iPad Pro 11 (2020)
Samsung Galaxy Tab S 10.5
Samsung Galaxy Note 3
OPPO Reno13 FS 5G
Apple iPad Pro 12.9 (2022)
Samsung B2710
Samsung Galaxy Note10+ 5G
Apple Watch Series 11
Apple iPhone 18 Pro
Samsung Galaxy Z Fold8 Ultra
Samsung Galaxy Xcover 4
HONOR 600 Pro
Samsung Galaxy Z Fold8
Apple iPad Pro 12.9 (2018)
Motorola Razr Fold
Apple Watch Ultra 3
Apple Watch SE 3
Samsung Galaxy Xcover 2
Doro Liberto 820 Mini
Motorola Edge (2025)
Apple iPad Pro 13 (2025)
Samsung Galaxy Z Flip8
Samsung Galaxy Watch Ultra2
HONOR Magic V6
HONOR 600
Motorola Moto G37
Apple Watch Series 12
Show more
Customer Impacting Events
Mobile & Wireless Broadband ›
Excellent
Very Good
Good
Fair
Low
No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent
Very Good
Good
Fair
Low
No Connection
main_icn_Play_arrow
main_icn_Chevron_down
main_icn_Chevron_right
main_icn_Chevron_left
main_icn_Chevron_up
WEB
main_icn_Menu
main_icn_Close
Message us
WhatsApp
Send us a WhatsApp message
Privacy Policy
Security Policy
Facebook Messenger
Send us a message
Privacy Policy
Security Policy
Apple Messages
Send us an iMessage
Privacy Policy
Security Policy
Scan the QR code with your mobile
X
