Skip to main content
refresh
main_icn_Bill_or_Report
main_icn_Tick_simple
shopping-trolley
Close dialog
Personal
\
Business
\
Enterprise and Government
\
Why Choose Us
\
Infrastructure Partners
\
Coverage
\
Mobile
Plans
\
Prepay
Pay Monthly
Add-Ons
Phones
\
iPhone
Samsung
Honor
Motorola
OPPO
Smart
Refurbished Mobile
Browse all phones
Latest deals
\
Trade-in
\
Roaming
\
Travel SIM
Tablets
\
iPad
Galaxy Tab
Plans
\
Prepay
Pay Monthly
Add-Ons
Phones
\
iPhone
Samsung
Honor
Motorola
OPPO
Smart
Refurbished Mobile
Browse all phones
Latest deals
\
Trade-in
\
Roaming
\
Travel SIM
Tablets
\
iPad
Galaxy Tab
Broadband
Broadband Plans
\
SmartWiFi
\
Wireless Broadband
\
Fibre Broadband
\
About Broadband
\
Types of Broadband
How It Works
Rural Broadband
About Your Charges
Home Phone
Broadband Plans
\
SmartWiFi
\
Wireless Broadband
\
Fibre Broadband
\
About Broadband
\
Types of Broadband
How It Works
Rural Broadband
About Your Charges
Home Phone
Accessories
Cases & Protectors
\
Charging & Cables
\
Audio
\
Home Network
\
Tech
\
Gaming
\
PlayStation®5
Wearables
\
Apple Watch
Galaxy Watch
Cases & Protectors
\
Charging & Cables
\
Audio
\
Home Network
\
Tech
\
Gaming
\
PlayStation®5
Wearables
\
Apple Watch
Galaxy Watch
Rewards
One Wallet
Phone Dollars
\
dosh
\
Phone Dollars
\
dosh
\
Help
Help FAQs
\
Bills and payments
\
Your broadband bill
Your mobile bill
How to Top Up
How to pay
Help for Mobile
\
Set up your phone
Help with roaming
Help for Broadband
\
Set up your modem
WiFi not working
Get Fibre installed
Apps and services
\
Help with My One NZ
Network status
Help FAQs
\
Bills and payments
\
Your broadband bill
Your mobile bill
How to Top Up
How to pay
Help for Mobile
\
Set up your phone
Help with roaming
Help for Broadband
\
Set up your modem
WiFi not working
Get Fibre installed
Apps and services
\
Help with My One NZ
Network status
Business
Enterprise and Government
Why Choose Us
Infrastructure Partners
Coverage
Mobile
Plans
\
Prepay
Pay Monthly
Add-Ons
Phones
\
iPhone
Samsung
Honor
Motorola
OPPO
Smart
Refurbished Mobile
Browse all phones
Latest deals
\
Trade-in
\
Roaming
\
Travel SIM
Tablets
\
iPad
Galaxy Tab
Broadband
Broadband Plans
\
SmartWiFi
\
Wireless Broadband
\
Fibre Broadband
\
About Broadband
\
Types of Broadband
How It Works
Rural Broadband
About Your Charges
Home Phone
Accessories
Cases & Protectors
\
Charging & Cables
\
Audio
\
Home Network
\
Tech
\
Gaming
\
PlayStation®5
Wearables
\
Apple Watch
Galaxy Watch
Rewards
One Wallet
Phone Dollars
\
dosh
\
Help
Help FAQs
\
Bills and payments
\
Your broadband bill
Your mobile bill
How to Top Up
How to pay
Help for Mobile
\
Set up your phone
Help with roaming
Help for Broadband
\
Set up your modem
WiFi not working
Get Fibre installed
Apps and services
\
Help with My One NZ
Network status
Mini Basket
Show Search
Search
Search Query
Submit Search
Clear Search
view all results for "{queryText}"
My One NZ
Account Summary
Logout
Menu
Welcome to device help
Search for device or topic
Home
Device help
Choose a manufacturer
Show all
Device type
All
All
Phones
Smartwatches
Tablets
Most popular devices
OPPO A5 Pro 5G
One NZ Smart P12
Apple iPhone 17
Samsung Galaxy A17 5G
MobiWire Dakota
OPPO Reno12 Pro 5G
Samsung Galaxy A5 (2017)
Apple iPhone 13 Pro Max
Apple iPhone 12 Pro Max
OPPO Find X9 Pro 5G
Apple Watch Ultra
Apple iPhone 13
Apple iPhone 17 Pro
OPPO Reno13 Pro 5G
Samsung Galaxy XCover 7
Apple iPad (9th Generation)
Samsung Galaxy A56 5G
Apple iPhone 17e
Apple iPhone 17 Pro Max
OPPO A78 5G
Samsung Galaxy Tab Active5 5G
Samsung Galaxy S26 Ultra
Samsung Galaxy S25 Ultra
Apple iPhone 16
OPPO Find X9
Apple iPhone 11
Apple iPhone 16 Pro
Apple iPhone 12
Apple iPhone 14
Apple iPhone 14 Pro Max
Samsung Galaxy S23
Apple iPhone 11 Pro
Apple iPhone 15
Apple iPhone 15 Pro Max
OPPO Find X8 Pro
Samsung Galaxy A26
Samsung Galaxy J3 (2016)
Apple iPhone 13 mini
Samsung Galaxy S26
Apple iPhone SE (2022)
Samsung Galaxy S24 Ultra
Apple iPhone 16 Pro Max
Apple iPhone 11 Pro Max
Motorola Moto G56 5G
Samsung Galaxy S24
Apple iPhone 15 Pro
OPPO A77 5G
Apple iPhone SE (2020)
OPPO A38
Apple Watch Series 9
Samsung Galaxy S22 5G
Samsung Galaxy S21 5G
Samsung Galaxy A24
Apple iPad Pro 11 (2021)
Apple iPhone 13 Pro
Apple Watch Ultra 2
Apple iPhone 12 Pro
Apple iPad Pro 11 (2024)
Samsung Galaxy S23 Ultra
OPPO Find X3 Pro
Motorola Moto G05
Apple iPhone 14 Pro
Samsung Galaxy A36 5G
Samsung Galaxy A17 4G
Samsung Galaxy A12
Apple iPhone 15 Plus
Apple iPad Air 11 (2024)
Apple iPhone 8
Doro 6520
Apple iPhone 16e
Samsung Galaxy S25
Apple iPad (10th Generation)
Samsung Galaxy S22 Ultra 5G
Samsung Galaxy S10
Samsung Galaxy A54 5G
Apple Watch Series 7
Apple iPhone 14 Plus
Samsung Galaxy Z Flip8
Samsung Galaxy S25 FE
Apple iPad mini 6
Huawei nova 5T
Apple iPhone 16 Plus
Huawei Y5 III
Apple iPhone XR
Samsung Galaxy A8 2018
Apple iPad Air 13 (2024)
Samsung Galaxy Watch7
OPPO Reno13 5G
OPPO Find X5 Pro 5G
Samsung Galaxy A14 5G
Apple iPad Air (2022)
Apple iPhone X
Samsung Galaxy A53 5G
Apple iPhone Xs
Apple iPad Air 11 (M3) (2025)
Samsung Galaxy Watch Ultra (2025)
Apple iPhone 12 mini
OPPO A5 5G
Samsung Galaxy S22+ 5G
Samsung Galaxy Tab
Apple iPad Pro 12.9 (2021)
Samsung Galaxy S20 5G
Samsung Galaxy S21 Ultra 5G
OPPO A57s
Samsung Galaxy A51
Samsung Galaxy A5 (2016)
Apple iPad Pro 12.9 (2020)
Samsung Galaxy Z Fold6
Samsung Galaxy Tab A 10.1 (2016)
Apple iPad Air 13 (M3) (2025)
Apple Watch SE (2nd Gen)
Samsung Galaxy Xcover 5
Samsung Galaxy S21 FE 5G
Apple Watch Series 10
Apple iPhone 8 Plus
Samsung Galaxy Z Fold7
Samsung Galaxy S20 Ultra 5G
Motorola Moto G37
Samsung Galaxy Z Flip6
Samsung Galaxy Z Flip5
Samsung Galaxy Z Fold4
Samsung Galaxy A33 5G
Samsung Galaxy S23+
Samsung Galaxy Note20 Ultra 5G
Samsung Galaxy S20+ 5G
Huawei P30
Motorola Razr Fold
Apple iPhone Air
Samsung Galaxy A34 5G
Huawei P20 Pro
Huawei Y7
Apple Watch Series 6
Samsung Galaxy J6
Motorola Edge 60 Pro
Samsung Galaxy Note9
Apple iPad Pro 12.9 (2022)
Samsung Galaxy A70
OPPO Reno13 FS 5G
Samsung Galaxy Xcover 4
Apple iPad Pro 11 (2025)
Samsung Galaxy Z Flip7
Apple iPad (11th Generation)
Samsung Galaxy Z Flip4
Apple iPad Air (2020)
Apple iPad Pro 13 (2024)
OPPO Find X3 Lite
Samsung Galaxy Z Fold5
Samsung Galaxy S21+ 5G
Samsung Galaxy Note 10.1
HONOR Magic V6
Samsung Galaxy Watch8
Apple iPhone Xs Max
Huawei Y6 2018
Samsung Galaxy S26+
Samsung Galaxy S25+
Samsung Galaxy Note10+
Samsung Galaxy Note10
HONOR 600 Pro
Samsung Galaxy Watch8 Classic
Apple iPad Pro 11 (2022)
Apple iPad Pro 12.9
OPPO Find N2 Flip
Samsung Galaxy Tab 7.7
Apple iPad (8th Generation)
Samsung Galaxy A3 (2016)
Motorola Edge (2025)
Samsung Galaxy S10e
Apple Watch Series 8
Apple iPad Air 2
OPPO Find X5 Lite
Apple iPad Pro 10.5
Samsung Galaxy S24+
HONOR 600
Samsung Galaxy S10+
Apple iPad Pro 11 (2020)
Samsung Galaxy Tab S8 5G
Samsung Galaxy Watch5
Huawei Y6s
Samsung Galaxy Watch6 Classic
Samsung Galaxy Z Fold8 Ultra
Samsung Galaxy Tab S9 5G
Samsung Galaxy Tab A8
Samsung Galaxy Note10+ 5G
Apple iPad Pro 11
Apple iPad Pro 13 (2025)
Apple Watch SE 3
Apple iPad 10.2 (7th gen.)
Samsung Galaxy A5
Samsung Galaxy Tab S9 Ultra 5G
Samsung Galaxy Tab S 10.5
Samsung Galaxy Tab S9+ 5G
Samsung Galaxy Note 3
Apple iPad Pro 12.9 (2018)
Samsung Galaxy Watch6
Samsung B2710
Samsung Galaxy Xcover 2
Apple iPad Pro 9.7
Apple Watch Ultra 3
Apple Watch Series 11
Samsung Galaxy Watch Ultra2
Doro Liberto 820 Mini
Samsung Galaxy Note 4
Samsung Galaxy Z Flip7 FE
Samsung Galaxy A3
Samsung Galaxy Z Fold8
Show more
Customer Impacting Events
Mobile & Wireless Broadband ›
Excellent
Very Good
Good
Fair
Low
No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent
Very Good
Good
Fair
Low
No Connection
main_icn_Play_arrow
main_icn_Chevron_down
main_icn_Chevron_right
main_icn_Chevron_left
main_icn_Chevron_up
WEB
main_icn_Menu
main_icn_Close
Message us
WhatsApp
Send us a WhatsApp message
Privacy Policy
Security Policy
Facebook Messenger
Send us a message
Privacy Policy
Security Policy
Apple Messages
Send us an iMessage
Privacy Policy
Security Policy
Scan the QR code with your mobile
X
