Apple iPad Pro 11

Apple iPad Pro 11

iPadOS 13.2

Short battery life on my Apple iPad Pro 11 iPadOS 13.2

Cause 5 of 13: Mobile data is turned on

If mobile data is turned, the power consumption may increase because various applications on your tablet keep sending and receiving data.

Solution: Turn off mobile data.

Step 1 of 5

Find "Mobile Data"

Press Settings.

Step 2 of 5

Find "Mobile Data"

Press Mobile Data.

Step 3 of 5

Turn mobile data on or off

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Turn use of mobile data for applications on or off

Press the indicators next to the required applications to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Mobile Data"

Press Settings.
Press Mobile Data.

2 Turn mobile data on or off

Press the indicator next to "Mobile Data" to turn the function on or off.

3 Turn use of mobile data for applications on or off

Press the indicators next to the required applications to turn the function on or off.

4 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.