Samsung Galaxy S24

Samsung Galaxy S24

Android 14

I can't turn on my Samsung Galaxy S24 Android 14

Cause 1 of 3: The battery is flat

To use your phone, the battery must be charged.

Solution: Charge the battery.

Step 1 of 3

Charge the battery

Connect the charger to the socket and to a wall socket.

Step 2 of 3

Charge the battery

When the battery charging icon is displayed, the battery is charging.

Step 3 of 3

Charge the battery

When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

1 Charge the battery

Connect the charger to the socket and to a wall socket.
When the battery charging icon is displayed, the battery is charging.
When the phone is turned on, you can always see the battery power level. The larger the coloured section of the battery icon, the more remaining battery power.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.