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My One NZ
Samsung Galaxy S23

Samsung Galaxy S23

Android 13

How to guides

Reset network settings

If you have problems using network configurations on your phone, such as mobile data, Wi-Fi or Bluetooth, resetting the network settings may help.

Step 1 of 8

Slide two fingers downwards starting from the top of the screen.

Step 2 of 8

Press the settings icon.

Step 3 of 8

Press General management.

Step 4 of 8

Press Reset.

Step 5 of 8

Press Reset network settings.

Step 6 of 8

Press Reset settings.

Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
Step 7 of 8

Press Reset.

Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
Step 8 of 8

Press the Home key to return to the home screen.

1. 1. Find "Reset network settings"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press General management.
Press Reset.
Press Reset network settings.

2. 2. Reset network settings

Press Reset settings.
Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.
Press Reset.
Please note that all saved APN, Wi-Fi and Bluetooth connections and passwords, you've created, are deleted.

3. 3. Return to the home screen

Press the Home key to return to the home screen.

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