Samsung Galaxy S21 5G

Samsung Galaxy S21 5G

Android 11.0

I can't send and receive picture messages on my Samsung Galaxy S21 5G Android 11.0

Cause 1 of 5: The phone has not been correctly set up for MMS

To send and receive MMS, the phone needs to be correctly set up for MMS.

Solution: Set up your phone for picture messaging.

Step 1 of 28

Find "Access Point Names"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 28

Find "Access Point Names"

Press the settings icon.

Step 3 of 28

Find "Access Point Names"

Press Connections.

Step 4 of 28

Find "Access Point Names"

Press Mobile networks.

Step 5 of 28

Find "Access Point Names"

Press Access Point Names.

Step 6 of 28

Create new data connection

Press the required SIM.

Step 7 of 28

Create new data connection

Press Add.

Step 8 of 28

Create new data connection

Press Name.

Vodafone MMS
Step 9 of 28

Create new data connection

Key in Vodafone MMS and press OK.

Step 10 of 28

Enter APN

Press APN.

live.vodafone.com
Step 11 of 28

Enter APN

Key in live.vodafone.com and press OK.

Step 12 of 28

Enter MMSC

Press MMSC.

http://pxt.vodafone.net.nz/pxtsend
Step 13 of 28

Enter MMSC

Key in http://pxt.vodafone.net.nz/pxtsend and press OK.

Step 14 of 28

Enter IP address

Press MMS proxy.

172.030.038.003
Step 15 of 28

Enter IP address

Key in 172.030.038.003 and press OK.

Step 16 of 28

Enter port number

Press MMS port.

8080
Step 17 of 28

Enter port number

Key in 8080 and press OK.

Step 18 of 28

Enter country code

Press MCC.

530
Step 19 of 28

Enter country code

Key in 530 and press OK.

Step 20 of 28

Enter network code

Press MNC.

01
Step 21 of 28

Enter network code

Key in 01 and press OK.

Step 22 of 28

Select authentication type

Press Authentication type.

Step 23 of 28

Select authentication type

Press PAP.

Step 24 of 28

Enter APN type

Press APN type.

mms
Step 25 of 28

Enter APN type

Key in mms and press OK.

Step 26 of 28

Save data connection

Press the menu icon.

Step 27 of 28

Save data connection

Press Save.

Step 28 of 28

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Access Point Names"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press Connections.
Press Mobile networks.
Press Access Point Names.

2 Create new data connection

Press the required SIM.
Press Add.
Press Name.
Key in Vodafone MMS and press OK.
Vodafone MMS

3 Enter APN

Press APN.
Key in live.vodafone.com and press OK.
live.vodafone.com

4 Enter MMSC

Press MMSC.
Key in http://pxt.vodafone.net.nz/pxtsend and press OK.
http://pxt.vodafone.net.nz/pxtsend

5 Enter IP address

Press MMS proxy.
Key in 172.030.038.003 and press OK.
172.030.038.003

6 Enter port number

Press MMS port.
Key in 8080 and press OK.
8080

7 Enter country code

Press MCC.
Key in 530 and press OK.
530

8 Enter network code

Press MNC.
Key in 01 and press OK.
01

9 Select authentication type

Press Authentication type.
Press PAP.

10 Enter APN type

Press APN type.
Key in mms and press OK.
mms

11 Save data connection

Press the menu icon.
Press Save.

12 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.