Samsung Galaxy J3 (2016)
Help and Support for

Samsung Galaxy J3 (2016)

Android 5.1.1

Choose a help topic

I can't use Wi-Fi on my Samsung Galaxy J3 (2016) Android 5.1.1

Cause 3 of 4: You're not logged on to a Wi-Fi network via the browser

Some Wi-Fi networks require you to log on via a web page.

Solution: Open the internet browser on your phone and try to load a web page. The internet browser is redirected to the homepage of the Wi-Fi network. Follow the instructions on the screen to log on to the Wi-Fi network.

Did this solve the problem?



Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Message us

Scan the QR code with your mobile
X