Samsung Galaxy A5

Samsung Galaxy A5

You can't make voice calls - Samsung Galaxy A5

Cause 9 of 10: You've turned on manual network selection and the selected network isn't available

If you've turned on manual network selection, you must be in range of the selected network to make a call.

Solution: Turn on automatic network selection.

Step 1 of 8

Find "Network operators"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.

Step 2 of 8

Find "Network operators"

Press More networks.

Step 3 of 8

Find "Network operators"

Press Mobile networks.

Step 4 of 8

Find "Network operators"

Press Network operators.

Samsung Galaxy A5
Step 5 of 8

Select option

Your phone searches for networks within range.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.

Step 6 of 8

2a - Select network manually

Press the required network.
The display will tell you if you have access to the network you've chosen.

Step 7 of 8

2b - Select network automatically

Press Select automatically.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Network operators"

Slide your finger down the display starting from the top edge of your phone.
Press the settings icon.
Press More networks.
Press Mobile networks.
Press Network operators.

2 Select option

Your phone searches for networks within range.
Select one of the following options:
Select network manually, go to 2a.
Select network automatically, go to 2b.
Samsung Galaxy A5

3 2a - Select network manually

Press the required network.
The display will tell you if you have access to the network you've chosen.

4 2b - Select network automatically

Press Select automatically.

5 Return to the home screen

Press the Home key to return to the home screen.

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