Samsung Galaxy A5

You can't receive voice calls - Samsung Galaxy A5

Cause 1 of 1: Divert of all calls is turned on

If divert of all calls is turned on, you can't receive any calls. All incoming calls are diverted to your voicemail.

Solution: Turn off divert of all calls.

Step 1 of 15

Find "Voice call"

Press Phone.

Step 2 of 15

Find "Voice call"

Press Keypad.

Step 3 of 15

Find "Voice call"

Press the menu icon.

Step 4 of 15

Find "Voice call"

Press Settings.

Step 5 of 15

Find "Voice call"

Press Call.

Step 6 of 15

Find "Voice call"

Press More settings.
After a moment the current settings are displayed.

Step 7 of 15

Find "Voice call"

Press Call forwarding.

Step 8 of 15

Find "Voice call"

Press Voice call.

Step 9 of 15

Cancel all diverts

The current settings are displayed.

Step 10 of 15

Cancel all diverts

Press one of the following options:
Always forward

Step 11 of 15

Cancel all diverts

Forward when busy

Step 12 of 15

Cancel all diverts

Forward when unanswered

Step 13 of 15

Cancel all diverts

Forward when unreachable

Step 14 of 15

Cancel all diverts

Press Disable.
Repeat until all diverts have been cancelled.

Step 15 of 15

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Voice call"

Press Phone.

Press Keypad.

Press the menu icon.

Press Settings.

Press Call.

Press More settings.
After a moment the current settings are displayed.

Press Call forwarding.

Press Voice call.

2 Cancel all diverts

The current settings are displayed.

Press one of the following options:
Always forward

Forward when busy

Forward when unanswered

Forward when unreachable

Press Disable.
Repeat until all diverts have been cancelled.

3 Return to the home screen

Press the Home key to return to the home screen.

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Samsung Galaxy A5

You can't receive voice calls - Samsung Galaxy A5

1 Find "Voice call"

2 Cancel all diverts

3 Return to the home screen

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