Samsung Galaxy A5 (2017)

Samsung Galaxy A5 (2017)

Android 6.0

My Samsung Galaxy A5 (2017) Android 6.0 uses a large amount of mobile data

Cause 2 of 2: Notifications are turned on

If notifications are turned on, your phone will use mobile data when applications send push notifications and is not connected to a Wi-Fi-network.

Solution: Turn off notifications.

Step 1 of 10

Find "Applications"

Slide your finger downwards starting from the top of the screen.

Step 2 of 10

Find "Applications"

Press the settings icon.

Step 3 of 10

Find "Applications"

Press Applications.

Step 4 of 10

Turn app notifications on or off

Press the required app.

Step 5 of 10

Turn app notifications on or off

Press Notifications.

Step 6 of 10

Turn app notifications on or off

Press the indicator next to "Allow notifications" to turn the function on or off.

Step 7 of 10

Turn app notifications on or off

Press the Return key twice.

Step 8 of 10

Turn email message notifications on or off

Press Notifications.

Step 9 of 10

Turn email message notifications on or off

Press the indicator next to "Email" to turn the function on or off.

Step 10 of 10

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Applications"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Applications.

2 Turn app notifications on or off

Press the required app.

Press Notifications.

Press the indicator next to "Allow notifications" to turn the function on or off.

Press the Return key twice.

3 Turn email message notifications on or off

Press Notifications.

Press the indicator next to "Email" to turn the function on or off.

4 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection