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My One NZ
Samsung Galaxy A5 (2016)

Samsung Galaxy A5 (2016)

Android 5.1.1

Restore factory default settings

Read help info

If your phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your phone are deleted.

Step 1 of 6

1. Find "Factory data reset"

Slide your finger downwards starting from the top of the screen.

Step 2 of 6

1. Find "Factory data reset"

Press the settings icon.

Step 3 of 6

1. Find "Factory data reset"

Press Backup and reset.

Step 4 of 6

1. Find "Factory data reset"

Press Factory data reset.

Step 5 of 6

2. Restore factory default settings

Press RESET DEVICE.

Step 6 of 6

2. Restore factory default settings

Press ERASE EVERYTHING. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.

1. Find "Factory data reset"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Backup and reset.
Press Factory data reset.

2. Restore factory default settings

Press RESET DEVICE.
Press ERASE EVERYTHING. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.

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