Samsung Galaxy A34 5G
Help and Support for

Samsung Galaxy A34 5G

Android 13

Choose a help topic

My Samsung Galaxy A34 5G Android 13 uses a large amount of mobile data

Cause 1 of 4: Automatic mobile data usage is turned on

If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.

Solution: Turn off automatic use of mobile data.

Did this solve the problem?



Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Message us

Scan the QR code with your mobile
X