Huawei Y5 III

Huawei Y5 III

Android 6.0

I can't make voice calls on my Huawei Y5 III Android 6.0

Cause 7 of 15: The selected network is out of range

If you've set your phone to use a specific network, it can't get a network connection if the selected network is out of range.

Solution: Turn on automatic network selection.

Step 1 of 9

Find "Carrier"

Press Settings.

Step 2 of 9

Find "Carrier"

Press More.

Step 3 of 9

Find "Carrier"

Press Mobile network.

Step 4 of 9

Find "Carrier"

Press Carrier.

Step 5 of 9

Select network automatically

If you want to select a network automatically, press the indicator next to "Choose automatically" to turn on the function.

Step 6 of 9

Select network manually

If you want to select a network manually, press the indicator next to "Choose automatically" to turn off the function.

Step 7 of 9

Select network manually

Press OK and your phone will search for networks.

Step 8 of 9

Select network manually

Press the required network.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Carrier"

Press Settings.
Press More.
Press Mobile network.
Press Carrier.

2 Select network automatically

If you want to select a network automatically, press the indicator next to "Choose automatically" to turn on the function.

3 Select network manually

If you want to select a network manually, press the indicator next to "Choose automatically" to turn off the function.
Press OK and your phone will search for networks.
Press the required network.

4 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.