Apple iPhone Xs

Apple iPhone Xs

iOS 17

I can't send and receive iMessages on my Apple iPhone Xs iOS 17

Cause 2 of 4: There are problems activating iMessage

The first time you activate iMessage, it may take a while before the activation is completed.

Solution: Turn off iMessage and try setting up your phone for iMessaging again after some time.

Step 1 of 5

Find "Messages"

Press Settings.

Step 2 of 5

Find "Messages"

Press Messages.

Step 3 of 5

Turn on iMessage

Press the indicator next to "iMessage" to turn on the function.

Step 4 of 5

Turn text message alternative on or off

Press the indicator next to "Send as SMS" to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Messages"

Press Settings.

Press Messages.

2 Turn on iMessage

Press the indicator next to "iMessage" to turn on the function.

3 Turn text message alternative on or off

Press the indicator next to "Send as SMS" to turn the function on or off.

If you turn on the function, your iMessages will be sent as text messages if the service is unavailable.

4 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection