Apple iPhone Xs

Apple iPhone Xs

iOS 17

I can't use Wi-Fi calling on my Apple iPhone Xs iOS 17

Cause 4 of 4: Wi-Fi calling is turned off

Wi-Fi calling needs to be turned on before you can use this function.

Solution: Turn on Wi-Fi calling.

Step 1 of 6

Find "Wi-Fi Calling"

Press Settings.

Step 2 of 6

Find "Wi-Fi Calling"

Press Phone.

Step 3 of 6

Find "Wi-Fi Calling"

Press Wi-Fi Calling.

Step 4 of 6

Turn Wi-Fi calling on or off

Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off.

Step 5 of 6

Turn Wi-Fi calling on or off

If you turn on the function, press Enable.

Step 6 of 6

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Wi-Fi Calling"

Press Settings.
Press Phone.
Press Wi-Fi Calling.

2 Turn Wi-Fi calling on or off

Press the indicator next to "Wi-Fi Calling on This iPhone" to turn the function on or off.
If you turn on the function, press Enable.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.