Apple iPhone XR

Apple iPhone XR

iOS 17

I can't make voice calls on my Apple iPhone XR iOS 17

Cause 5 of 12: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan and you're trying to make a call with caller identification turned on, your call won't go through.

Solution: Turn off your own caller identification.

Step 1 of 5

Find "Show My Caller ID"

Press Settings.

Step 2 of 5

Find "Show My Caller ID"

Press Phone.

Step 3 of 5

Find "Show My Caller ID"

Press Show My Caller ID.

Step 4 of 5

Turn your own caller identification on or off

Press the indicator next to "Show My Caller ID" to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Show My Caller ID"

Press Settings.

Press Phone.

Press Show My Caller ID.

2 Turn your own caller identification on or off

Press the indicator next to "Show My Caller ID" to turn the function on or off.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection