Apple iPhone SE (2020)

Apple iPhone SE (2020)

iOS 17

Activate your phone

Read help info

You need to activate your phone before using it for the first time and after a factory reset. Before you can activate your phone, you need to insert your SIM into your phone.

Step 1 of 18

1. Select general settings

Press On/Off.

Step 2 of 18

1. Select general settings

Press the Home key.

Step 3 of 18

1. Select general settings

Press the required language.

Step 4 of 18

1. Select general settings

Press the required country or area.

Step 5 of 18

2. Enter your PIN

Press SIM Card.

Step 6 of 18

2. Enter your PIN

If your SIM is locked, key in your PIN and press OK.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from One NZ.
Step 7 of 18

3. Change text and icon size

Select the required text and icon size on your phone and press Continue.

Step 8 of 18

4. Select setup method

Follow the instructions on the screen to transfer content from another device running iOS 11 or later or press Set Up Without Another Device.

Step 9 of 18

5. Select Wi-Fi network

Press the required Wi-Fi network.

Step 10 of 18

5. Select Wi-Fi network

Key in the password for the Wi-Fi network and press Join.

If there are no available Wi-Fi networks, you can use the mobile network instead.
Step 11 of 18

6. View information on the use of personal data

Press Continue.

Step 12 of 18

7. Set up the phone for your own use

Press Set Up for Myself.

If your phone will be used by a child below the age of 13, follow the instructions on the screen to set up an Apple ID for the child.
Step 13 of 18

8. Turn use of Touch ID on or off

Follow the instructions on the screen to turn on use of Face ID or press Set Up Touch ID Later.

Step 14 of 18

8. Turn use of Touch ID on or off

Press Don't Use.

Step 15 of 18

9. Turn use of phone lock code on or off

Press Passcode Options.

Step 16 of 18

9. Turn use of phone lock code on or off

Follow the instructions on the screen to turn on use of phone lock code or press Don't Use Passcode.

Step 17 of 18

9. Turn use of phone lock code on or off

If you turn off the function, press Don't Use Passcode.

See how to turn use of phone lock code on or off later after activation.
Step 18 of 18

10. Set up your phone as a new iPhone

Press Don't Transfer Anything and follow the instructions on the screen to finish the activation.

If you've backed up content previously, you can restore the content of an iCloud backup or restore the content of an iTunes backup. You can also transfer content from an Android phone.

1. Select general settings

Press On/Off.
Press the Home key.
Press the required language.
Press the required country or area.

2. Enter your PIN

Press SIM Card.
If your SIM is locked, key in your PIN and press OK.
If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from One NZ.

3. Change text and icon size

Select the required text and icon size on your phone and press Continue.

4. Select setup method

Follow the instructions on the screen to transfer content from another device running iOS 11 or later or press Set Up Without Another Device.

5. Select Wi-Fi network

Press the required Wi-Fi network.
Key in the password for the Wi-Fi network and press Join.
If there are no available Wi-Fi networks, you can use the mobile network instead.

6. View information on the use of personal data

Press Continue.

7. Set up the phone for your own use

Press Set Up for Myself.
If your phone will be used by a child below the age of 13, follow the instructions on the screen to set up an Apple ID for the child.

8. Turn use of Touch ID on or off

Follow the instructions on the screen to turn on use of Face ID or press Set Up Touch ID Later.
Press Don't Use.

9. Turn use of phone lock code on or off

Press Passcode Options.
Follow the instructions on the screen to turn on use of phone lock code or press Don't Use Passcode.
If you turn off the function, press Don't Use Passcode.
See how to turn use of phone lock code on or off later after activation.

10. Set up your phone as a new iPhone

Press Don't Transfer Anything and follow the instructions on the screen to finish the activation.
If you've backed up content previously, you can restore the content of an iCloud backup or restore the content of an iTunes backup. You can also transfer content from an Android phone.

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.