Apple iPhone 5
Help and Support for

Apple iPhone 5

Choose a help topic

You can't start up your phone - Apple iPhone 5

Cause 1 of 5:

If your phone is locked to Vodafone's network and you want to use a SIM from another operator, the display will tell you that your SIM is invalid.

Solution: To use a SIM from another operator, you need to unlock your phone using the unlock code which can be obtained from customer services. Please note that certain conditions must be met before you can obtain the unlock code.

Click here to contact customer services for further assistance.
Note: This will open a new browser window.

Did this solve the problem?



Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Message us

Scan the QR code with your mobile
X