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My One NZ
Apple iPhone 13

Apple iPhone 13

iOS 17

How to guides

Restore factory default settings

If your phone gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your phone are deleted.

Step 1 of 12

Press Settings.

Step 2 of 12

Press General.

Step 3 of 12

Press Transfer or Reset iPhone.

Step 4 of 12

Press Reset.

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 5 of 12

Press Reset All Settings.

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 6 of 12

Press Reset All Settings.

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 7 of 12

Press Reset All Settings. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.

If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 8 of 12

Press Erase All Content and Settings.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Step 9 of 12

Press Continue.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Step 10 of 12

Press the required setting.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Step 11 of 12

Press Turn Off.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Step 12 of 12

Key in the password for your Apple ID and press Erase iPhone. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

1. 1. Find "Transfer or Reset iPhone"

Press Settings.
Press General.
Press Transfer or Reset iPhone.

2. 2. Restore settings only

Press Reset.
If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Press Reset All Settings.
If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Press Reset All Settings.
If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.
Press Reset All Settings. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
If you choose to restore settings only, all phone settings are restored but contacts, audio files, videos and appointments will not be deleted.

3. 3. Restore settings and data

Press Erase All Content and Settings.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Press Continue.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Press the required setting.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Press Turn Off.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.
Key in the password for your Apple ID and press Erase iPhone. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your phone and prepare it for use.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your phone.

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