Apple iPhone 11 Pro

Apple iPhone 11 Pro

iOS 17

I can't send and receive email messages on my Apple iPhone 11 Pro iOS 17

Cause 1 of 1: Your phone hasn't been correctly set up for IMAP email

To send and receive email messages using IMAP, your phone needs to be correctly set up for email.

Solution: Set up your phone for IMAP email.

Step 1 of 45

Find "Accounts"

Press Settings.

Step 2 of 45

Find "Accounts"

Press Mail.

Step 3 of 45

Find "Accounts"

Press Accounts.

Step 4 of 45

Create new email account

Press Add Account.

Step 5 of 45

Create new email account

Press Other.

Step 6 of 45

Create new email account

Press Add Mail Account.

Step 7 of 45

Enter sender name

Press Name and key in the required sender name.

Step 8 of 45

Enter email address

Press Email and key in your email address.

Step 9 of 45

Enter password

Press Password and key in the password for your email account.

Step 10 of 45

Enter email account name

Press Description and key in the required name.

Step 11 of 45

Enter email account name

Press Next.

Step 12 of 45

Enter email account name

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your email account.

Step 13 of 45

Select server type

Press IMAP.

Step 14 of 45

Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

Step 15 of 45

Enter username

Press Username and key in the username for your email account.

Step 16 of 45

Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

Step 17 of 45

Enter username

Press Username and key in the username for your email account.

Step 18 of 45

Enter password

Press Password and key in the password for your email account.

Step 19 of 45

Enter password

Press Next.

Step 20 of 45

Enter password

Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

Step 21 of 45

Select email account

Press the name of the email account you've just set up.

Step 22 of 45

Select email account

Press Account.

Step 23 of 45

Turn on encryption of outgoing email messages

Press SMTP.

Step 24 of 45

Turn on encryption of outgoing email messages

Press the field below "PRIMARY SERVER".

Step 25 of 45

Turn on encryption of outgoing email messages

Press the indicator next to "Use SSL" to turn on the function.

Step 26 of 45

Turn on password authentication for outgoing email messages

Press Authentication.

Step 27 of 45

Turn on password authentication for outgoing email messages

Press Password.

Step 28 of 45

Turn on password authentication for outgoing email messages

Press arrow left.

587
Step 29 of 45

Enter outgoing port

Press Server Port and key in 587.

Step 30 of 45

Enter outgoing port

Press Done.

Step 31 of 45

Enter outgoing port

Press arrow left.

Step 32 of 45

Turn on encryption of incoming email messages

Press Advanced.

Step 33 of 45

Turn on encryption of incoming email messages

Press the indicator next to "Use SSL" to turn on the function.

Step 34 of 45

Turn on password authentication for incoming email messages

Press Authentication.

Step 35 of 45

Turn on password authentication for incoming email messages

Press Password.

Step 36 of 45

Turn on password authentication for incoming email messages

Press arrow left.

993
Step 37 of 45

Enter incoming port

Press Server Port and key in 993.

Step 38 of 45

Enter incoming port

Press arrow left.

Step 39 of 45

Enter incoming port

Press Done.

Step 40 of 45

Enter incoming port

Press arrow left.

Step 41 of 45

Select setting for retrieval of new email messages

Press Fetch New Data.

Step 42 of 45

Select setting for retrieval of new email messages

Press the indicator next to "Push" to turn the function on or off.

Step 43 of 45

Select setting for retrieval of new email messages

If you turn off the function, press the required setting.

Step 44 of 45

Select setting for retrieval of new email messages

Press the required email account and follow the instructions on the screen to select settings for the specific account.

Step 45 of 45

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Accounts"

Press Settings.
Press Mail.
Press Accounts.

2 Create new email account

Press Add Account.
Press Other.
If the name of your email provider is on the list, press this instead.
Press Add Mail Account.

3 Enter sender name

Press Name and key in the required sender name.

4 Enter email address

Press Email and key in your email address.

5 Enter password

Press Password and key in the password for your email account.

6 Enter email account name

Press Description and key in the required name.
Press Next.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your email account.

7 Select server type

Press IMAP.

8 Enter incoming server

Press Host Name and key in the name of your email provider's incoming server.

9 Enter username

Press Username and key in the username for your email account.

10 Enter outgoing server

Press Host Name and key in the name of your email provider's outgoing server.

11 Enter username

Press Username and key in the username for your email account.

12 Enter password

Press Password and key in the password for your email account.
Press Next.
Press Save. Your email account has now been set up. To select more settings for incoming and outgoing server, proceed with the following steps.

13 Select email account

Press the name of the email account you've just set up.
Press Account.

14 Turn on encryption of outgoing email messages

Press SMTP.
Press the field below "PRIMARY SERVER".
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of outgoing email messages so that all email messages you send are encrypted and secured in the best possible way.

15 Turn on password authentication for outgoing email messages

Press Authentication.
Press Password.
Press arrow left.

16 Enter outgoing port

Press Server Port and key in 587.
If you're having problems sending email messages, try keying in 465 instead or ask your email provider for the correct outgoing port.
587
Press Done.
Press arrow left.

17 Turn on encryption of incoming email messages

Press Advanced.
Press the indicator next to "Use SSL" to turn on the function.
It's recommended that you turn on encryption of incoming email messages so that all email messages you receive are encrypted and secured in the best possible way.

18 Turn on password authentication for incoming email messages

Press Authentication.
Press Password.
Press arrow left.

19 Enter incoming port

Press Server Port and key in 993.
993
Press arrow left.
Press Done.
Press arrow left.

20 Select setting for retrieval of new email messages

Press Fetch New Data.
Press the indicator next to "Push" to turn the function on or off.
If you turn off the function, press the required setting.
Press the required email account and follow the instructions on the screen to select settings for the specific account.

21 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

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