Apple iPad Pro 12.9 (2020)

Apple iPad Pro 12.9 (2020)

iPadOS 18

My Apple iPad Pro 12.9 (2020) iPadOS 18 uses a large amount of mobile data

Cause 1 of 6: Automatic update of apps via mobile network is turned on

If automatic update of apps via mobile network is turned on, your tablet will use mobile data.

Solution: Turn off automatic update of apps via mobile network.

Step 1 of 5

Find "App Store"

Press Settings.

Step 2 of 5

Find "App Store"

Press App Store.

Step 3 of 5

Turn automatic update of apps on or off

Press the indicator next to "App Updates" to turn the function on or off.

Step 4 of 5

Turn automatic update of apps via mobile network on or off

Press the indicator next to "Automatic Downloads" to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "App Store"

Press Settings.
Press App Store.

2 Turn automatic update of apps on or off

Press the indicator next to "App Updates" to turn the function on or off.
If you turn on automatic update, your apps are automatically updated via Wi-Fi.

3 Turn automatic update of apps via mobile network on or off

Press the indicator next to "Automatic Downloads" to turn the function on or off.
If you turn on automatic update of apps via mobile network, your apps are automatically updated via the mobile network when no Wi-Fi networks are within range.

4 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.