Apple iPad Air 2

Apple iPad Air 2

iOS 11.0

I can't use the internet connection on my Apple iPad Air 2 iOS 11.0

Cause 2 of 4: Mobile data is turned off

To use your tablet's internet connection, mobile data needs to be turned on.

Solution: Turn on mobile data.

Step 1 of 5

Find "Mobile Data"

Press Settings.

Step 2 of 5

Find "Mobile Data"

Press Mobile Data.

Step 3 of 5

Turn mobile data on or off

Press the indicator next to "Mobile Data" to turn the function on or off.

Step 4 of 5

Turn use of mobile data for applications on or off

Press the indicator next to the required application to turn the function on or off.

Step 5 of 5

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mobile Data"

Press Settings.

Press Mobile Data.

2 Turn mobile data on or off

Press the indicator next to "Mobile Data" to turn the function on or off.

3 Turn use of mobile data for applications on or off

Press the indicator next to the required application to turn the function on or off.

4 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection