Apple iPad Air 13 (2024)

Apple iPad Air 13 (2024)

iPadOS 18

I can't start my Apple iPad Air 13 (2024) iPadOS 18

Cause 2 of 7: Your SIM is faulty

You can check if your SIM is faulty by inserting it in another device.

Solution: Contact customer services to have a new SIM sent to you.

Apple iPad Air 13 (2024)

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.