Close dialog
Personal
Business
Why Choose Us
Infrastructure Partners
Mini Basket
Show Search

Search

view all results for "{queryText}"
My One NZ
Apple iPad (9th Generation)

Apple iPad (9th Generation)

iPadOS 18
iPadOS 18 iPadOS 17

How to guides

Restore factory default settings

If your tablet gets slow or doesn't work as it usually does, it may help to restore the factory default settings. All settings and configurations you've made on your tablet are deleted.

Step 1 of 12

Press Settings.

Step 2 of 12

Press General.

Step 3 of 12

Press Transfer or Reset iPad.

Step 4 of 12

Press Reset.

If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 5 of 12

Press Reset All Settings.

If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 6 of 12

Press Reset.

If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 7 of 12

Press Reset. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your tablet and prepare it for use.

If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Step 8 of 12

Press Erase All Content and Settings.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Step 9 of 12

Press Continue.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Step 10 of 12

Press Erase iPad.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Step 11 of 12

Press Erase Now.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Step 12 of 12

Key in the password for your Apple ID and press Turn Off. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your tablet and prepare it for use.

If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.

1. 1. Find "Transfer or Reset iPad"

Press Settings.
Press General.
Press Transfer or Reset iPad.

2. 2. Restore settings only

Press Reset.
If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Press Reset All Settings.
If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Press Reset.
If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.
Press Reset. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your tablet and prepare it for use.
If you choose to restore settings only, all tablet settings are restored but contacts, audio files, videos and appointments will not be deleted.

3. 3. Restore settings and data

Press Erase All Content and Settings.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Press Continue.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Press Erase iPad.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Press Erase Now.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.
Key in the password for your Apple ID and press Turn Off. Wait a moment while the factory default settings are restored. Follow the instructions on the screen to set up your tablet and prepare it for use.
If you choose to restore settings and data, settings, contacts, audio files, videos and appointments are deleted. When you've restored settings and data, you need to activate your tablet.

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.