Apple iPad 10.2 (7th gen.)

Apple iPad 10.2 (7th gen.)

iPadOS 13.1

I can't use the internet connection on my Apple iPad 10.2 (7th gen.) iPadOS 13.1

Cause 3 of 4: Data roaming is turned off

To use your tablet's internet connection when abroad, data roaming needs to be turned on.

Solution: Turn on data roaming.

Step 1 of 5

Find "Mobile Data Options"

Press Settings.

Step 2 of 5

Find "Mobile Data Options"

Press Mobile Data.

Step 3 of 5

Find "Mobile Data Options"

Press Mobile Data Options.

Step 4 of 5

Turn data roaming on or off

Press the indicator next to "Data Roaming" to turn the function on or off.

Step 5 of 5

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mobile Data Options"

Press Settings.

Press Mobile Data.

Press Mobile Data Options.

2 Turn data roaming on or off

Press the indicator next to "Data Roaming" to turn the function on or off.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection