Samsung Galaxy Xcover 5

Samsung Galaxy Xcover 5

Android 11.0

I can't make voice calls on my Samsung Galaxy Xcover 5 Android 11.0

Cause 5 of 15: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan and you're trying to make a call with caller identification turned on, your call won't go through.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Show your caller ID"

Press the phone icon.

Step 2 of 8

Find "Show your caller ID"

Press the menu icon.

Step 3 of 8

Find "Show your caller ID"

Press Settings.

Step 4 of 8

Find "Show your caller ID"

Press Supplementary services.

Step 5 of 8

Find "Show your caller ID"

Press Show your caller ID below the required SIM.

Step 6 of 8

Turn your own caller identification on or off

Press Always to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Never to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Show your caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Supplementary services.

Press Show your caller ID below the required SIM.

2 Turn your own caller identification on or off

Press Always to turn on caller identification.

Press Never to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection