Samsung Galaxy Xcover 5

Samsung Galaxy Xcover 5

Android 11.0

I can't turn on my Samsung Galaxy Xcover 5 Android 11.0

Cause 3 of 4: Your phone doesn't turn on correctly

To be able to turn on the phone, it needs to be done correctly.

Solution: See how to turn on your phone.

Step 1 of 6

Turn on your phone

Press and hold the Side key until your phone is turned on.

Step 2 of 6

Enter your PIN

If you're asked to key in your PIN, do so and press OK.

Step 3 of 6

Turn off your phone

Slide two fingers downwards starting from the top of the screen.

Step 4 of 6

Turn off your phone

Press the power off icon.

Step 5 of 6

Turn off your phone

Press Power off.

Step 6 of 6

Turn off your phone

Press Power off.

1 Turn on your phone

Press and hold the Side key until your phone is turned on.

2 Enter your PIN

If you're asked to key in your PIN, do so and press OK.

If an incorrect PIN is entered three times in a row, your SIM will be blocked. To unblock your SIM, you'll need to key in your PUK. The PUK can be obtained by contacting customer services. Please note: If you key in the wrong PUK ten times in a row, your SIM will be blocked permanently. In this case, you need a new SIM from One NZ.

3 Turn off your phone

Slide two fingers downwards starting from the top of the screen.

Press the power off icon.

Press Power off.

Press Power off.

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