Cause 4 of 6: There's a problem with the charger

If dirt has accumulated on the back of your smartwatch or on the charger, or if the charging cable is not fully pressed into the power adapter, it may prevent the battery from charging.

Solution: Make sure there's no dirt or dust on the back of your smartwatch or on the charger. Then check that the charging cable is fully pressed into the power adapter and that the the wall socket is turned on. If this doesn't help, try connecting the charging cable to another power adapter and another wall socket.