Samsung Galaxy Watch7

Samsung Galaxy Watch7

Android Wear OS

I can't update the software on my Samsung Galaxy Watch7 Android Wear OS

Cause 1 of 5: There is not enough power on the battery

If the battery on your smartwatch doesn't have enough power, the software can't be updated.

Solution: Charge the battery to at least 50 percent.

Step 1 of 3

Charge the battery

Connect the charger to a wall socket.

Step 2 of 3

Charge the battery

Place the back of your smartwatch on the magnetic charger allowing it to click into place.

Step 3 of 3

Charge the battery

When the battery charging icon is displayed, the battery is charging.

1 Charge the battery

Connect the charger to a wall socket.
Place the back of your smartwatch on the magnetic charger allowing it to click into place.
When the battery charging icon is displayed, the battery is charging.

Did this solve the problem?

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