Cause 5 of 5: Your phone is asking for a PUK

In case you've entered an incorrect PIN three times, you must enter the PUK. If the wrong PUK is entered ten times, your SIM is permanently blocked and you can't start up your phone.

Solution: Key in the correct PUK.

Please note that if you've not received a PUK or don't know it, contact customer services.

Click here to contact customer services for further assistance.
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