Samsung Galaxy S20 Ultra 5G

Samsung Galaxy S20 Ultra 5G

Android 10.0

I can't send and receive picture messages on my Samsung Galaxy S20 Ultra 5G Android 10.0

Cause 4 of 5: Data roaming is turned off

To send and receive picture messages when abroad, you need to turn on data roaming.

Solution: Turn on data roaming.

Step 1 of 6

Find "Mobile networks"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 6

Find "Mobile networks"

Press the settings icon.

Step 3 of 6

Find "Mobile networks"

Press Connections.

Step 4 of 6

Find "Mobile networks"

Press Mobile networks.

Step 5 of 6

Turn data roaming on or off

Press the indicator next to "Data roaming" to turn the function on or off.

Step 6 of 6

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mobile networks"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Connections.

Press Mobile networks.

2 Turn data roaming on or off

Press the indicator next to "Data roaming" to turn the function on or off.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection