Samsung Galaxy S10e

Samsung Galaxy S10e

Android 9.0

I can't send and receive email messages on my Samsung Galaxy S10e Android 9.0

Cause 4 of 4: Your phone hasn't been correctly set up for IMAP email

To send and receive email messages using IMAP, your phone needs to be correctly set up for email.

Solution: Set up your phone for IMAP email.

Step 1 of 44

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Accounts and backup.
Press Accounts.

2 Create new email account

Press Add account.
Press Email.
Press Other.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.
Press Sign in.
If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

5 Select server type

Press IMAP account.

6 Enter username

Press the field below "Username" and key in the username for your email account.

7 Enter incoming server

Press the field below "IMAP server" and key in the name of your email provider's incoming server.

8 Turn off encryption of incoming email messages

Press the drop down list below "Security type".
Press None to turn off the function.

9 Enter incoming port

Press the field below "Port" and key in 143.
143

10 Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

11 Turn off encryption of outgoing email messages

Press the drop down list below "Security type".
Press None to turn off the function.

12 Enter outgoing port

Press the field below "Port" and key in 25.
25

13 Turn on SMTP authentication

Press the indicator next to "Require authentication to send emails" to turn on the function.
Press the username field and key in the username for your email provider's outgoing server.
Press the password field and key in the password for your email provider's outgoing server.
Press Sign in.

14 Return to the home screen

Press the Home key to return to the home screen.

15 Find "Email"

Slide your finger upwards on the screen.
Press Samsung.
Press Email.

16 Turn email message notifications on or off

Slide your finger right starting from the left side of the screen.
Press the settings icon.
Press Notifications.
Press the indicator next to "Show notifications" below the required email account to turn the function on or off.
Press the Return key.

17 Turn on email message synchronisation

Press the required account.
Press the indicator next to "Sync account" to turn on the function.

18 Enter email account name

Press Account name.
Key in the required name for the email account and press Done.

19 Enter sender name

Press Your name.
Key in the required sender name and press Done.

20 Select settings for retrieval of new email messages

Press Email sync schedule.
Press Set sync schedule.
Press the required setting.

21 Return to the home screen

Press the Home key to return to the home screen.

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