Samsung Galaxy Note9

Samsung Galaxy Note9

Android 8.1

I can't start my Samsung Galaxy Note9 Android 8.1

Cause 1 of 7: The phone lock code is turned on

When the phone lock code is turned on, it needs to be keyed in every time you turn on your phone.

Solution: Turn off phone lock code.

Step 1 of 15

Find "Biometrics and security"

Slide your finger downwards starting from the top of the screen.

Step 2 of 15

Find "Biometrics and security"

Press the settings icon.

Step 3 of 15

Find "Biometrics and security"

Press Biometrics and security.

Step 4 of 15

Create phone lock code using iris scanning

Press Iris Scanner.

Step 5 of 15

Create phone lock code using iris scanning

Press CONTINUE.

Step 6 of 15

Create phone lock code using iris scanning

Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.

Step 7 of 15

Create phone lock code using iris scanning

Press CONTINUE.

Step 8 of 15

Create phone lock code using iris scanning

Follow the instructions on the screen to create the phone lock code using iris scanning.

Step 9 of 15

Create phone lock code using iris scanning

Press TURN ON.

Step 10 of 15

Create phone lock code using iris scanning

Press the Return key.

Step 11 of 15

Turn off use of phone lock code

Press Screen lock type and key in the additional phone lock code you created earlier.

Step 12 of 15

Turn off use of phone lock code

Press None.

Step 13 of 15

Turn off use of phone lock code

Press REMOVE DATA.

Step 14 of 15

Turn off use of phone lock code

Press REMOVE.

Step 15 of 15

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Biometrics and security"

Slide your finger downwards starting from the top of the screen.
Press the settings icon.
Press Biometrics and security.

2 Create phone lock code using iris scanning

Press Iris Scanner.
Press CONTINUE.
Press the required phone lock code and follow the instructions on the screen to create an additional phone lock code.
Press CONTINUE.
Follow the instructions on the screen to create the phone lock code using iris scanning.
Press TURN ON.
Press the Return key.

3 Turn off use of phone lock code

Press Screen lock type and key in the additional phone lock code you created earlier.
Press None.
Press REMOVE DATA.
Press REMOVE.

4 Return to the home screen

Press the Home key to return to the home screen.

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