Samsung Galaxy Note 10.1

Samsung Galaxy Note 10.1

You can't send picture messages - Samsung Galaxy Note 10.1

Cause 1 of 4: The picture message is written and/or sent incorrectly

The picture message isn't sent due to an input error.

Solution: Write and send a picture message correctly.

Step 1 of 15

Find "the new message icon"

Press the menu icon.

Step 2 of 15

Find "the new message icon"

Press Messaging.

Step 3 of 15

Find "the new message icon"

Press the new message icon.

Step 4 of 15

Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

Step 5 of 15

Write the text

Press the text input field.
Write the text for your picture message.

Step 6 of 15

Insert pictures, video clips and audio files

Press the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

Step 7 of 15

4a - Insert picture

Press Images.
Go to the required folder.

Step 8 of 15

4a - Insert picture

Press the required picture.

Step 9 of 15

4b - Insert video clip

Press Video.
Go to the required folder.

Step 10 of 15

4b - Insert video clip

Press the required video clip.

Step 11 of 15

4c - Insert audio file

Press Audio.
Go to the required folder.

Step 12 of 15

4c - Insert audio file

Press the field next to the required audio file.

Step 13 of 15

4c - Insert audio file

Press Done.

Step 14 of 15

Send the picture message

Press the send icon when you've finished your picture message.

Step 15 of 15

Exit

Press the home icon to return to standby mode.

1 Find "the new message icon"

Press the menu icon.
Press Messaging.
Press the new message icon.

2 Select recipient

Key in the first letters of the required contact.
Matching contacts are displayed.
Press the required contact.

3 Write the text

Press the text input field.
Write the text for your picture message.

4 Insert pictures, video clips and audio files

Press the attachment icon.
Choose one of the following options:
Insert picture, go to 4a.
Insert video clip, go to 4b.
Insert audio file, go to 4c.

5 4a - Insert picture

Press Images.
Go to the required folder.
Press the required picture.

6 4b - Insert video clip

Press Video.
Go to the required folder.
Press the required video clip.

7 4c - Insert audio file

Press Audio.
Go to the required folder.
Press the field next to the required audio file.
Press Done.

8 Send the picture message

Press the send icon when you've finished your picture message.

9 Exit

Press the home icon to return to standby mode.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.