Samsung Galaxy Note 10.1

You can't turn on your phone - Samsung Galaxy Note 10.1

Cause 2 of 3: Your phone isn't assembled correctly

If your SIM or battery isn't inserted correctly, you can't turn on your phone.

Solution: Make sure that both SIM and battery are inserted correctly.

Step 1 of 4

Insert SIM

Open the small cover on the top left side of your device.

Step 2 of 4

Insert SIM

Turn your SIM as illustrated on the cover.

Step 3 of 4

Insert SIM

Slide your SIM into the holder until it clicks into place.

Step 4 of 4

Insert SIM

Close the cover again.

Open the small cover on the top left side of your device.

Turn your SIM as illustrated on the cover.

Slide your SIM into the holder until it clicks into place.

Close the cover again.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection