Samsung Galaxy A5 (2017)

Android 6.0

I can't send and receive email messages on my Samsung Galaxy A5 (2017) Android 6.0

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 43

Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Step 2 of 43

Find "Accounts"

Press the settings icon.

Step 3 of 43

Find "Accounts"

Press Cloud and accounts.

Step 4 of 43

Find "Accounts"

Press Accounts.

Step 5 of 43

Create new email account

Press Add account.

Step 6 of 43

Create new email account

Press Email.

Step 7 of 43

Enter email address

Press Email address and key in your email address.

Step 8 of 43

Enter password

Press Password and key in the password for your email account.

Step 9 of 43

Enter password

Press SIGN IN.

Step 10 of 43

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 11 of 43

Select server type

Press POP3 ACCOUNT.

Step 12 of 43

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 43

Enter incoming server

Press the field below "POP3 server" and key in the name of your email provider's incoming server.

Step 14 of 43

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 15 of 43

Turn off encryption of incoming email messages

Press None to turn off the function.

110

110

Step 16 of 43

Enter incoming port

Press the field below "Port" and key in 110.

Step 17 of 43

Turn deletion of email messages on server on or off

Press the drop down list below "Delete email from server".

Step 18 of 43

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 43

Turn deletion of email messages on server on or off

Press When deleted from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 43

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 21 of 43

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 22 of 43

Turn off encryption of outgoing email messages

Press None to turn off the function.

Step 23 of 43

Enter outgoing port

Press the field below "Port" and key in 25.

Step 24 of 43

Turn SMTP authentication on or off

Press Authentication required before sending emails to turn the function on or off.

Step 25 of 43

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "User name" and key in the username of your email provider's outgoing server.

Step 26 of 43

Turn SMTP authentication on or off

If you turn on SMTP authentication, press the field below "Password" and key in the password of your email provider's outgoing server.

Step 27 of 43

Turn SMTP authentication on or off

Press SIGN IN.

Step 28 of 43

Return to the home screen

Press the Home key to return to the home screen.

Step 29 of 43

Find "Email"

Press Apps.

Step 30 of 43

Find "Email"

Press Samsung.

Step 31 of 43

Find "Email"

Press Email.

Step 32 of 43

Turn on email message synchronisation

Press the menu icon.

Step 33 of 43

Turn on email message synchronisation

Press Settings.

Step 34 of 43

Turn on email message synchronisation

Press the required account.

Step 35 of 43

Turn on email message synchronisation

Press the indicator next to "Sync account" to turn on the function.

Step 36 of 43

Enter email account name

Press Account name.

Step 37 of 43

Enter email account name

Key in the required name for the email account and press OK.

Step 38 of 43

Enter sender name

Press Your name.

Step 39 of 43

Enter sender name

Key in the required sender name and press OK.

Step 40 of 43

Select settings for retrieval of new email messages

Press Sync schedule.

Step 41 of 43

Select settings for retrieval of new email messages

Press Set sync schedule.

Step 42 of 43

Select settings for retrieval of new email messages

Press the required setting.

Step 43 of 43

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Cloud and accounts.

Press Accounts.

2 Create new email account

Press Add account.

Press Email.

3 Enter email address

Press Email address and key in your email address.

4 Enter password

Press Password and key in the password for your email account.

Press SIGN IN.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.