Samsung Galaxy A5 (2017)

Samsung Galaxy A5 (2017)

Android 6.0

I can't make voice calls on my Samsung Galaxy A5 (2017) Android 6.0

Cause 5 of 15: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan and you're trying to make a call with caller identification turned on, your call won't go through.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Show my caller ID"

Press Phone.

Step 2 of 8

Find "Show my caller ID"

Press the menu icon.

Step 3 of 8

Find "Show my caller ID"

Press Settings.

Step 4 of 8

Find "Show my caller ID"

Press More settings.

Step 5 of 8

Find "Show my caller ID"

Press Show my caller ID.

Step 6 of 8

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Show my caller ID"

Press Phone.

Press the menu icon.

Press Settings.

Press More settings.

Press Show my caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection