Samsung Galaxy A5 (2016)

Samsung Galaxy A5 (2016)

Android 5.1.1

I can't use the internet connection on my Samsung Galaxy A5 (2016) Android 5.1.1

Cause 2 of 4: Mobile data is turned off

To use the phone's internet connection, mobile data needs to be turned on.

Solution: Turn on mobile data.

Step 1 of 5

Find "Data usage"

Slide your finger downwards starting from the top of the screen.

Step 2 of 5

Find "Data usage"

Press the settings icon.

Step 3 of 5

Find "Data usage"

Press Data usage.

Step 4 of 5

Turn mobile data on or off

Press the indicator next to "Mobile data" to turn the function on or off.

Step 5 of 5

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Data usage"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Data usage.

2 Turn mobile data on or off

Press the indicator next to "Mobile data" to turn the function on or off.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection