Samsung Galaxy A3 (2016)

Samsung Galaxy A3 (2016)

Android 5.1.1

I can't send and receive picture messages on my Samsung Galaxy A3 (2016) Android 5.1.1

Cause 4 of 5: Data roaming is turned off

To send and receive picture messages when abroad, you need to turn on data roaming.

Solution: Turn on data roaming.

Step 1 of 6

Find "Mobile networks"

Slide your finger downwards starting from the top of the screen.

Step 2 of 6

Find "Mobile networks"

Press the settings icon.

Step 3 of 6

Find "Mobile networks"

Press Mobile networks.

Step 4 of 6

Turn data roaming on or off

Press the indicator next to "Data roaming" to turn the function on or off.

Step 5 of 6

Turn data roaming on or off

If you turn on the function, press OK.

Step 6 of 6

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Mobile networks"

Slide your finger downwards starting from the top of the screen.

Press the settings icon.

Press Mobile networks.

2 Turn data roaming on or off

Press the indicator next to "Data roaming" to turn the function on or off.

If you turn on the function, press OK.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection