Samsung Galaxy A14 5G

Samsung Galaxy A14 5G

Android 13

My Samsung Galaxy A14 5G Android 13 uses a large amount of mobile data

Cause 1 of 4: Automatic mobile data usage is turned on

If automatic mobile data usage is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.

Solution: Turn off automatic use of mobile data.

Step 1 of 9

Find "Wi-Fi"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 9

Find "Wi-Fi"

Press the settings icon.

Step 3 of 9

Find "Wi-Fi"

Press Connections.

Step 4 of 9

Find "Wi-Fi"

Press Wi-Fi.

Step 5 of 9

Turn on Wi-Fi

Press the indicator to turn on the function.

Step 6 of 9

Turn automatic use of mobile data on or off

Press the menu icon.

Step 7 of 9

Turn automatic use of mobile data on or off

Press Intelligent Wi-Fi.

Step 8 of 9

Turn automatic use of mobile data on or off

Press the indicator next to "Switch to mobile data" to turn the function on or off.

Step 9 of 9

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Wi-Fi"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Connections.

Press Wi-Fi.

2 Turn on Wi-Fi

Press the indicator to turn on the function.

3 Turn automatic use of mobile data on or off

Press the menu icon.

Press Intelligent Wi-Fi.

Press the indicator next to "Switch to mobile data" to turn the function on or off.

4 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

Mobile ›

Excellent Very Good Good Fair Low No Connection

Landline & Broadband ›

Excellent Very Good Good Fair Low No Connection