Samsung Galaxy A12

Android 10.0

I can't send and receive email messages on my Samsung Galaxy A12 Android 10.0

Cause 3 of 4: The incoming or outgoing mail server isn't available

Depending on which mobile network or Wi-Fi network you're connected to, your provider's email servers may be unavailable.

Solution: Use the outgoing server assigned to you by Vodafone.

Step 1 of 37

Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 37

Find "Accounts"

Press the settings icon.

Step 3 of 37

Find "Accounts"

Press Accounts and backup.

Step 4 of 37

Find "Accounts"

Press Accounts.

Step 5 of 37

Create new email account

Press Add account.

Step 6 of 37

Select server type

Press Personal (POP3).

Step 7 of 37

Enter email address

Press the field below "Enter your email address" and key in your email address.

Step 8 of 37

Enter email address

Press NEXT.

Step 9 of 37

Enter password

Press the field below "Password" and key in the password for your email account.

Step 10 of 37

Enter password

Press NEXT.

Step 11 of 37

Enter password

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.

Step 12 of 37

Enter username

Press the field below "Username" and key in the username for your email account.

Step 13 of 37

Enter incoming server

Press the field below "Server" and key in the name of your email provider's incoming server.

110

110

Step 14 of 37

Enter incoming port

Press the field below "Port" and key in 110.

Step 15 of 37

Turn off encryption of incoming email messages

Press the drop down list below "Security type".

Step 16 of 37

Turn off encryption of incoming email messages

Press None.

Step 17 of 37

Turn deletion of email messages on server on or off

Press the drop down list below "Delete emails from server".

Step 18 of 37

Turn deletion of email messages on server on or off

Press Never to keep email messages on the server when you delete them on your phone.

Step 19 of 37

Turn deletion of email messages on server on or off

Press When I delete from Inbox to delete email messages on the server when you delete them on your phone.

Step 20 of 37

Turn deletion of email messages on server on or off

Press NEXT.

Step 21 of 37

Turn on SMTP authentication

Press the indicator next to "Require sign-in" to turn on the function.

Step 22 of 37

Turn on SMTP authentication

Press the field below "Username" and key in the username for your email the email provider's outgoing server.

Step 23 of 37

Turn on SMTP authentication

Press the field below "Password" and key in the password for your email provider's outgoing server.

Step 24 of 37

Enter outgoing server

Press the field below "SMTP server" and key in the name of your email provider's outgoing server.

Step 25 of 37

Enter outgoing port

Press the field below "Port" and key in 25.

Step 26 of 37

Turn off encryption of outgoing email messages

Press the drop down list below "Security type".

Step 27 of 37

Turn off encryption of outgoing email messages

Press None.

Step 28 of 37

Turn off encryption of outgoing email messages

Press NEXT.

Step 29 of 37

Select settings for retrieval of new email messages

Press the drop down list below "Sync frequency:".

Step 30 of 37

Select settings for retrieval of new email messages

Press the required setting.

Step 31 of 37

Turn email message notifications on or off

Press the field next to "Notify me when emails arrive" to turn the function on or off.

Step 32 of 37

Turn on email message synchronisation

Press the field next to "Sync email for this account" to turn on the function.

Step 33 of 37

Turn on email message synchronisation

Press NEXT.

Step 34 of 37

Enter email account name

Press the field below "Account name (optional)" and key in the required name.

Step 35 of 37

Enter sender name

Press Your name and key in the required sender name.

Step 36 of 37

Enter sender name

Press NEXT.

Step 37 of 37

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Accounts"

Slide two fingers downwards starting from the top of the screen.

Press the settings icon.

Press Accounts and backup.

Press Accounts.

2 Create new email account

Press Add account.

3 Select server type

Press Personal (POP3).

4 Enter email address

Press the field below "Enter your email address" and key in your email address.

Press NEXT.

5 Enter password

Press the field below "Password" and key in the password for your email account.

Press NEXT.

If this screen is displayed, you email account has been recognised and set up automatically. Follow the instructions on the screen to key in more information and finish setting up your phone.