Samsung B2710

Samsung B2710

You can't receive email messages - Samsung B2710

Cause 1 of 3: Your phone hasn't been correctly set up for email messaging

If your phone hasn't been correctly set up for email messaging, you can't send and receive email messages.

Solution: Set up your phone for POP3 email.

Step 1 of 35

Find "Email"

Press Menu.

Step 2 of 35

Find "Email"

Scroll to Email and press the Navigation key.

Step 3 of 35

Create new email account

Press the Navigation key.

Step 4 of 35

Create new email account

Highlight the required provider or Others and press the Navigation key.

Step 5 of 35

Enter email account name

If you selected Others in step 2:
Key in the required name for the email account.

Step 6 of 35

Enter email address

Scroll to Email address and key in your email address.

Step 7 of 35

Enter username

Scroll to User name and key in the username for your email account.

Step 8 of 35

Enter password

Scroll to Password and key in the password for your email account.

Step 9 of 35

Enter password

Press the Navigation key.

Step 10 of 35

Enter outgoing server

If you selected a provider in step 2:

Step 11 of 35

Enter outgoing server

Press the Navigation key to finish setting up your phone.
Key in the name or IP address of your email provider's outgoing server.

Step 12 of 35

Enter outgoing port

Scroll to SMTP port and key in 25

Step 13 of 35

Turn off encryption of outgoing email

Scroll to Secure connection and press Change.

Step 14 of 35

Turn off encryption of outgoing email

Scroll to Off and press the Navigation key.

Step 15 of 35

Select server type

Scroll to Incoming server type and press Change.

Step 16 of 35

Select server type

Scroll to POP3 and press the Navigation key.

Step 17 of 35

Enter incoming server

Scroll to POP3 server and key in the name or the IP address of your email provider's incoming server.

Step 18 of 35

Enter incoming port

Scroll to POP3 port and key in 110

Step 19 of 35

Turn off encryption of incoming email

Scroll to Secure connection and press Change.

Step 20 of 35

Turn off encryption of incoming email

Scroll to Off and press the Navigation key.

Step 21 of 35

Turn off encryption of incoming email

Press the Navigation key.

Step 22 of 35

Edit settings

Press Options.

Step 23 of 35

Edit settings

Scroll to Settings and press the Navigation key.

Step 24 of 35

Turn SMTP authentication on or off

Press Email accounts and press the Navigation key.

Step 25 of 35

Turn SMTP authentication on or off

Highlight the name of the email account you've just set up and press the Navigation key.

Step 26 of 35

Turn SMTP authentication on or off

Scroll to SMTP auth. and press Change to turn the function on or off.

Step 27 of 35

Turn SMTP authentication on or off

Press Back twice.

Step 28 of 35

Select setting for automatic retrieval of email messages

Scroll to Receiving options and press the Navigation key.

Step 29 of 35

Select setting for automatic retrieval of email messages

Highlight the name of the email account you've just set up and press the Navigation key.

Step 30 of 35

Select setting for automatic retrieval of email messages

Scroll to Check interval and press the Navigation key.

Step 31 of 35

Select setting for automatic retrieval of email messages

Highlight the required period and press the Navigation key.

Step 32 of 35

Select setting for automatic retrieval of email messages

Press Back twice.

Step 33 of 35

Select data connection

Scroll to Email profiles and press the Navigation key.

Step 34 of 35

Select data connection

Highlight the data connection and press the Navigation key.

Step 35 of 35

Return to the home screen

Press Disconnect to return to the home screen.

1 Find "Email"

Press Menu.

Scroll to Email and press the Navigation key.

2 Create new email account

Press the Navigation key.

Highlight the required provider or Others and press the Navigation key.

3 Enter email account name

If you selected Others in step 2:
Key in the required name for the email account.

4 Enter email address

Scroll to Email address and key in your email address.

5 Enter username

Scroll to User name and key in the username for your email account.

6 Enter password

Scroll to Password and key in the password for your email account.

Press the Navigation key.

7 Enter outgoing server

If you selected a provider in step 2:

Press the Navigation key to finish setting up your phone.
Key in the name or IP address of your email provider's outgoing server.

8 Enter outgoing port

Scroll to SMTP port and key in 25

9 Turn off encryption of outgoing email

Scroll to Secure connection and press Change.

Scroll to Off and press the Navigation key.

10 Select server type

Scroll to Incoming server type and press Change.

Scroll to POP3 and press the Navigation key.

11 Enter incoming server

Scroll to POP3 server and key in the name or the IP address of your email provider's incoming server.

12 Enter incoming port

Scroll to POP3 port and key in 110

13 Turn off encryption of incoming email

Scroll to Secure connection and press Change.

Scroll to Off and press the Navigation key.

Press the Navigation key.

14 Edit settings

Press Options.

Scroll to Settings and press the Navigation key.

15 Turn SMTP authentication on or off

Press Email accounts and press the Navigation key.

Highlight the name of the email account you've just set up and press the Navigation key.

Scroll to SMTP auth. and press Change to turn the function on or off.

Press Back twice.

16 Select setting for automatic retrieval of email messages

Scroll to Receiving options and press the Navigation key.

Highlight the name of the email account you've just set up and press the Navigation key.

Scroll to Check interval and press the Navigation key.

Highlight the required period and press the Navigation key.

Press Back twice.

17 Select data connection

Scroll to Email profiles and press the Navigation key.

Highlight the data connection and press the Navigation key.

18 Return to the home screen

Press Disconnect to return to the home screen.

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