OPPO A77 5G

OPPO A77 5G

Android 12.0

I can't make voice calls on my OPPO A77 5G Android 12.0

Cause 5 of 15: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan and you're trying to make a call with caller identification turned on, your call won't go through.

Solution: Turn off your own caller identification.

Step 1 of 10

Find "My number"

Press the call icon.

Step 2 of 10

Find "My number"

Press the menu icon.

Step 3 of 10

Find "My number"

Press Settings.

Step 4 of 10

Find "My number"

Press Calling accounts.

Step 5 of 10

Find "My number"

Press Advanced settings.

Step 6 of 10

Find "My number"

Press Additional settings.

Step 7 of 10

Find "My number"

Press My number.

Step 8 of 10

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 9 of 10

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 10 of 10

Return to the home screen

Press the Home key to return to the home screen.

1 Find "My number"

Press the call icon.
Press the menu icon.
Press Settings.
Press Calling accounts.
Press Advanced settings.
Press Additional settings.
Press My number.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.
Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.