One NZ Smart P12

One NZ Smart P12

Android 11.0 (Go edition)

I can't send and receive picture messages on my One NZ Smart P12 Android 11.0 (Go edition)

Cause 4 of 5: Data roaming is turned off

To send and receive picture messages when abroad, you need to turn on data roaming.

Solution: Turn on data roaming.

Step 1 of 8

Find "Roaming Mode"

Slide two fingers downwards starting from the top of the screen.

Step 2 of 8

Find "Roaming Mode"

Press the settings icon.

Step 3 of 8

Find "Roaming Mode"

Press SIM card & mobile network.

Step 4 of 8

Find "Roaming Mode"

Press SIM card settings.

Step 5 of 8

Find "Roaming Mode"

Press the name of the SIM.

Step 6 of 8

Find "Roaming Mode"

Press Roaming Mode.

Step 7 of 8

Turn data roaming on or off

Press the required setting to turn the function on or off.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Roaming Mode"

Slide two fingers downwards starting from the top of the screen.
Press the settings icon.
Press SIM card & mobile network.
Press SIM card settings.
Press the name of the SIM.
Press Roaming Mode.

2 Turn data roaming on or off

Press the required setting to turn the function on or off.

3 Return to the home screen

Press the Home key to return to the home screen.

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