Huawei P20 Pro

Huawei P20 Pro

Android 8.1

I can't use the internet connection on my Huawei P20 Pro Android 8.1

Cause 2 of 4: Mobile data is turned off

To use the phone's internet connection, mobile data needs to be turned on.

Solution: Turn on mobile data.

Step 1 of 8

Turn mobile data on or off

Slide your finger downwards starting from the top of the screen.

Step 2 of 8

Turn mobile data on or off

Press Mobile data to turn the function on or off.

Step 3 of 8

Turn use of mobile data for applications on or off

Press the settings icon.

Step 4 of 8

Turn use of mobile data for applications on or off

Press Wireless & networks.

Step 5 of 8

Turn use of mobile data for applications on or off

Press Mobile data.

Step 6 of 8

Turn use of mobile data for applications on or off

Press Networked apps.

Step 7 of 8

Turn use of mobile data for applications on or off

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Turn mobile data on or off

Slide your finger downwards starting from the top of the screen.

Press Mobile data to turn the function on or off.

2 Turn use of mobile data for applications on or off

Press the settings icon.

Press Wireless & networks.

Press Mobile data.

Press Networked apps.

Press the field next to the application name in the "Mobile data" column to turn the function on or off.

3 Return to the home screen

Press the Home key to return to the home screen.

Customer Impacting Events

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