Huawei P20 Pro

Huawei P20 Pro

Android 8.1

I can't make voice calls on my Huawei P20 Pro Android 8.1

Cause 5 of 15: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan and you're trying to make a call with caller identification turned on, your call won't go through.

Solution: Turn off your own caller identification.

Step 1 of 8

Find "Caller ID"

Press the phone icon.

Step 2 of 8

Find "Caller ID"

Press the menu icon.

Step 3 of 8

Find "Caller ID"

Press Settings.

Step 4 of 8

Find "Caller ID"

Press Additional settings.

Step 5 of 8

Find "Caller ID"

Press Caller ID.

Step 6 of 8

Turn your own caller identification on or off

Press Show number to turn on caller identification.

Step 7 of 8

Turn your own caller identification on or off

Press Hide number to turn off caller identification.

Step 8 of 8

Return to the home screen

Press the Home key to return to the home screen.

1 Find "Caller ID"

Press the phone icon.

Press the menu icon.

Press Settings.

Press Additional settings.

Press Caller ID.

2 Turn your own caller identification on or off

Press Show number to turn on caller identification.

Press Hide number to turn off caller identification.

3 Return to the home screen

Press the Home key to return to the home screen.

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