Apple iPhone Xs

Apple iPhone Xs

iOS 17

I can't send and receive iMessages on my Apple iPhone Xs iOS 17

Cause 3 of 4: Your phone hasn't been correctly set up for iMessaging

To send and receive iMessages, you need to set up your phone correctly for iMessaging.

Solution: Set up your phone for iMessaging.

Step 1 of 5

Find "Messages"

Press Settings.

Step 2 of 5

Find "Messages"

Press Messages.

Step 3 of 5

Turn on iMessage

Press the indicator next to "iMessage" to turn on the function.

Step 4 of 5

Turn text message alternative on or off

Press the indicator next to "Send as SMS" to turn the function on or off.

Step 5 of 5

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Messages"

Press Settings.
Press Messages.

2 Turn on iMessage

Press the indicator next to "iMessage" to turn on the function.

3 Turn text message alternative on or off

Press the indicator next to "Send as SMS" to turn the function on or off.
If you turn on the function, your iMessages will be sent as text messages if the service is unavailable.

4 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.