Apple iPhone X

Apple iPhone X

iOS 16.0

My Apple iPhone X iOS 16.0 uses a large amount of mobile data

Cause 5 of 7: Wi-Fi Assist is turned on

If Wi-Fi Assist is turned on, your phone will use mobile data when the connection to the Wi-Fi network is poor.

Solution: Turn off Wi-Fi Assist.

Step 1 of 4

Find "Mobile Data"

Press Settings.

Step 2 of 4

Find "Mobile Data"

Press Mobile Data.

Step 3 of 4

Turn Wi-Fi Assist on or off

Press the indicator next to "Wi-Fi Assist" to turn the function on or off.

Step 4 of 4

Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

1 Find "Mobile Data"

Press Settings.
Press Mobile Data.

2 Turn Wi-Fi Assist on or off

Press the indicator next to "Wi-Fi Assist" to turn the function on or off.

3 Return to the home screen

Slide your finger upwards starting from the bottom of the screen to return to the home screen.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.