Apple iPhone 16 Pro
Help and Support for

Apple iPhone 16 Pro

Choose a help topic

I can't make voice calls on my Apple iPhone 16 Pro iOS 26

Cause 8 of 12: Your own caller identification is turned off in your price plan

If your own caller identification is turned off in your price plan and you're trying to make a call with caller identification turned on, your call won't go through.

Solution: Turn off your own caller identification.

Did this solve the problem?



Customer Impacting Events

Mobile & Wireless Broadband ›
Excellent Very Good Good Fair Low No Connection
Fixed Line (Fibre, DSL, HFC) Broadband & Landline ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up
WEB main_icn_Menu main_icn_Close

Message us

Scan the QR code with your mobile
X