Close dialog
Personal
Business
Why Choose Us
Infrastructure Partners
Mini Basket
Show Search

Search

view all results for "{queryText}"
My One NZ
Apple iPhone 16 Pro

Apple iPhone 16 Pro

iOS 18

I can't use the internet connection on my Apple iPhone 16 Pro iOS 18

Cause 4 of 4: There's an error in the operating system on your phone

If there's an error in the operating system on your phone, it may help restarting it.

Solution: Restart your phone.

Step 1 of 3

Restart your phone

Press the Top volume key.

Step 2 of 3

Restart your phone

Press the Bottom volume key.

Step 3 of 3

Restart your phone

Press and hold the Side button until your phone restarts.

1 Restart your phone

Press the Top volume key.
Press the Bottom volume key.
Press and hold the Side button until your phone restarts.

Did this solve the problem?

Yes - All solved No - Go to next cause

Get information on...

Or select...

Another device

Customer Impacting Events

Mobile ›
Excellent Very Good Good Fair Low No Connection
Landline & Broadband ›
Excellent Very Good Good Fair Low No Connection
main_icn_Play_arrow main_icn_Chevron_down main_icn_Chevron_right main_icn_Chevron_left main_icn_Chevron_up

Internet Explorer Not Supported

Please note that we do not support Internet Explorer. For optimal browsing we recommend Chrome, Safari, or Firefox.